Privacy Policy

Last Updated: June 24, 2025

This Privacy Policy ("Privacy Policy") sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. The Privacy Policy applies to our services available under the domain www.waytolab.com (hereinafter referred to as the "Website/App").

By visiting the Website/App or going through this Privacy Policy, as detailed below, or the Terms of Use (which prescribes the terms and conditions for using the Website/App or availing our services), you agree to be bound by this Privacy Policy and to the use and disclosure of your personal information in accordance with it.

IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE WEBSITE/APP.

The words "you," "your," "User," or "Customer" refer to all individuals and/or entities accessing or using the Website/App for any reason. The words "we," "us," "our," or the "Company" refer to Vigour India Healthcare Services (operating as Way to Lab) and/or its affiliates.

This Privacy Policy describes the information we collect from you as part of our normal operations and how it may be used. We have prepared a detailed policy because we believe you should know as much as possible about our Website/App, services, and practices to make informed decisions.

This Privacy Policy is incorporated into and subject to our Terms of Use. Any terms not defined here have the meanings ascribed to them in the Terms of Use.

1. Your Privacy – Our Commitment

We are committed to protecting your privacy and value your trust in us. We strive to earn your confidence so that you can use our services with peace of mind.

For the purposes of this Privacy Policy, "Personal Information" means any information that may be used to identify you, including but not limited to:

• Name, age, gender, and contact details (email, phone number, address).
• Health-related information (medical history, test reports, prescriptions).
• Biometric data (where applicable).
• Payment and insurance details (for billing purposes).

The amount of information you choose to share is at your discretion, except for mandatory fields required for service delivery.

2. Information We Collect

When you use our Website/App, we collect and store your Personal Information to provide a safe, efficient, and customized experience. This includes:

• Registration Data: When you sign up, we collect details like name, contact information, and health-related data.
• Location Data: We may collect GPS/IP-based location data (if enabled) to assist with sample collection or service delivery.
• Device & Usage Data: We automatically track information like IP address, browser type, and interaction patterns to improve services.
• Cookies: We use "cookies" to enhance user experience, analyze trends, and ensure security. You may disable cookies, but some features may not function properly.

3. Use of Your Personal Information

We may use your Personal Information to:

• Facilitate lab tests and deliver reports.
• Improve our services, marketing, and user experience.
• Send updates, offers, and important notifications (you may opt out).
• Conduct research & development (using anonymized data).

4. Disclosure of Your Personal Information

We do not sell your Personal Information but may share it in the following cases:

• With doctors, hospitals, or diagnostic partners for accurate diagnosis.
• With insurance providers for billing and claims.
• For legal compliance (court orders, government requests).
• With trusted third-party service providers (under strict confidentiality).
• For research & development (anonymized data only).

5. Access & Control of Your Personal Information

You may review, update, or delete your account information anytime. To protect privacy, identity verification may be required before granting access.

6. Data Security

We implement industry-standard security measures (encryption, access controls) to protect your data from unauthorized access or breaches.

7. Third-Party Links

Our Website/App may contain links to external sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Disclaimer

We do not store credit/debit card details. All payments are processed via secure third-party gateways.

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by Indian law, and any disputes shall be subject to the exclusive jurisdiction of courts in [Gurugram, Haryana, India].

11. Contact Us

For privacy-related concerns, contact our Grievance Officer:

• Name: Mr. Deepak Kumar
• Email: care@waytolab.com